s baji FAQ — Account, Bonus and Deposit
From login to bonus terms, deposit methods and VIP benefits — find detailed answers to the most common questions about s baji here.
24/7 Support
bKash · Nagad · Rocket · Upay
SSL Secured
For ages 21+
Whether you are new or experienced at s baji, questions come up. Account setup or login issues, bonus claiming terms, how weekly cashback works, or how to deposit via bKash — this page provides detailed answers to more than 20 questions across five key topics. If you do not find your answer, check our login page or contact us directly via live chat.
Profile and Access
Account and Login
To open an account at s baji, you need an active mobile number, a password, and your date of birth. Make sure you are 21 years of age or older at the time of registration — this is mandatory. Providing accurate information ensures a smooth identity verification and withdrawal process later. Once registration is complete, you can log in directly from the s baji Login page.
On the login page, click the "Forgot your password?" option and enter your registered mobile number. Then verify the OTP and set a new password. Your new password should be at least 8 characters long, and combining numbers and letters makes your account more secure. If you have trouble, get help via live chat.
Yes, you can log in to s baji from a new device. However, the first time you log in on a new device, OTP verification may be required — this is part of account security. Avoiding public Wi-Fi and ending your session after logging in are good habits. The s baji Android and iOS apps are available through official channels.
After logging into your account, some information can be updated from profile settings. However, changing important details such as your mobile number or name usually requires identity verification. For such changes, contact s baji customer support directly and have the relevant documents ready.
No. Under s baji's rules, one person may operate only one account. Creating multiple accounts may result in them being closed and any accumulated bonuses being cancelled. Read the terms and conditions page for more details.
Assistance and Contact
Support Questions
s baji has two support channels — live chat available 24 hours a day, 7 days a week, and email support. Live chat is the fastest option and is recommended for urgent issues. For complex matters or anything requiring documents, email is more convenient.
Yes. s baji's live chat and email support are active 24 hours a day, 365 days a year. There are no interruptions at night or on holidays — help is available even during BPL or T20 matches. For questions about cricket betting, visit the cricket betting page.
Yes, s baji's support team can assist in both Bengali and English. Bengali support has been provided with Bangladeshi players in mind, so language is never a barrier.
When contacting support, keep the following information handy: your registered mobile number or username, a brief description of the issue, the date and amount of the transaction if it relates to a deposit or withdrawal, and a screenshot if possible. Providing this information allows the support team to resolve the issue faster.
s baji's support team tries to reply to emails as quickly as possible. For urgent account-related issues, live chat is the better choice since it provides real-time assistance. When sending an email, write a clear Subject line.
Exclusive Rewards
VIP Benefits
s baji's VIP program has three tiers — Bronze, Silver, and Gold. Each tier offers weekly cashback: up to 0.5% at Bronze, up to 1.0% at Silver, and up to 1.5% at Gold. Beyond cashback, higher tiers also receive priority support and special offers. Visit the s baji VIP page for more details.
Weekly cashback is calculated based on net losses for that week — meaning the applicable rate for your tier is applied to the amount remaining after subtracting total winnings from total losses. Example: a Silver member with a net loss of ৳20,000 in one week receives ৳20,000 × 1.0% = ৳200 cashback.
As your account activity grows through regular play and deposits, you become eligible for automatic promotion to a higher VIP tier. s baji does not publish a specific turnover threshold — however, active and regular players progress faster. You can ask support about tier changes.
After VIP cashback is credited to your account, it can generally be withdrawn once wagering requirements are met. The specific terms may vary by tier — contact s baji's promotions page or support for the latest information.
In addition to up to 1.5% weekly cashback, Gold tier members receive priority support and special promotional offers. This is s baji's highest VIP tier and the most rewarding for regular high-volume players. Gold members may also get early access to new games or promotions.
Offers and Terms
Bonus Terms
After opening a new account, making your first deposit triggers an automatic 100% bonus from s baji, up to ৳10,000. Example: depositing ৳1,000 adds ৳1,000 in bonus, giving a balance of ৳2,000, and the wagering requirement before withdrawing the bonus is ৳1,000 × 20 = ৳20,000. Check with support to confirm whether a code is needed to claim the bonus.
Yes, there is usually an option to cancel a bonus while it is active. However, cancelling a bonus removes the bonus balance and any winnings from it, leaving only the original deposit amount. Read the terms carefully before cancelling a bonus. See the terms and conditions for more details.
Slot games generally count at 100% toward the wagering requirement. Live casino table games (such as baccarat and roulette) and sports bets may count at a partial rate or under different conditions. Visit the s baji slots page for more on slot games. Checking with support is the most reliable way to confirm specific contribution rates.
Each bonus has a set expiry period that starts from the date it is activated. If the wagering requirement is not met within that period, the bonus and any amount earned from it are cancelled. The validity period may differ for each s baji promotion — read the terms before claiming.
Every Tuesday, depositing a minimum of ৳100 in the slots section earns a 40% bonus on the deposit amount, up to ৳4,000. Wagering is 18 times the bonus amount. Example: ৳2,000 deposit → bonus ৳800 → wagering ৳800 × 18 = ৳14,400. This bonus can be claimed once per week.
Payments and Transactions
Depositing Funds
Deposits at s baji can be made through four mobile financial services: bKash, Nagad, Rocket, and Upay. These are the most widely used mobile payment methods in Bangladesh, so they are familiar and accessible to most players. The minimum deposit amount is the same for all methods.
After logging into your account, go to the deposit section and select bKash. Enter the amount following the instructions and send money via bKash to the number provided by s baji. Once the transaction is complete, copy the Transaction ID (TrxID) and paste it into the designated field. The balance is usually credited within a few minutes.
The minimum deposit at s baji is ৳100, and this applies to all methods — bKash, Nagad, Rocket, and Upay. Being able to start playing with a small amount is convenient for new players. The minimum withdrawal amount is ৳800.
First, wait a few minutes and refresh the page. If the balance still does not appear, get the TrxID of the transaction from the bKash or other payment app and share it with s baji's live chat team. The support team can use the TrxID to verify and resolve the issue quickly.
Withdrawals at s baji are generally processed within 1 hour. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. When requesting a withdrawal, make sure the wagering requirement has been met and account verification is complete — otherwise the process may be delayed.
Need more help?
Contact Us Directly
If you did not find your answer in this FAQ, s baji's support team is always ready to help. To learn about responsible gaming, visit the responsible gaming page.
Live Chat
Active 24 hours a day, 7 days a week. After logging in to the site, just click the chat icon to get started. Support is available in both Bengali and English.
Email Support
For detailed issues or documents, email us: [email protected] — we usually respond quickly during business hours.