s baji Privacy Policy

This Privacy Policy ("Policy") sets out the terms for processing personal information between the s baji platform ("we", "us") and its users ("you", "member"). By using the s baji website, mobile app, and related services, you are considered to have agreed to all the terms of this Policy.

We believe your privacy is a fundamental right. That is why s baji collects only the information that is necessary to provide its services, and the information collected is not used beyond the specific purposes stated. This Policy is connected to our Terms and Conditions, and both documents are effective together.

This Policy applies to users in Bangladesh and has been prepared in accordance with the data protection regulations in force in Bangladesh.

s baji collects information from two main sources — (a) information you provide directly as a member, and (b) technical information collected automatically while you use the service.

2.1 Information You Provide Directly

Information you provide when registering, making a deposit, or requesting support includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for age and identity verification)
• Payment method details — bKash, Nagad, Rocket, or Upay number
• Transaction history and balance information
• Content of communications sent via live chat and email

2.2 Automatically Collected Information

When you use our website or app, the following technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Gameplay logs — bet amounts, outcomes, and duration
• Login time and location data (geographic region only)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive limited information from approved verification agencies. In such cases, only the necessary information is exchanged.

The information collected is used only for the specific purposes listed below. s baji does not use information for any purpose not included in this list:

• Account management: To complete registration, login, and account verification.
• Transaction processing: To complete deposits and withdrawals securely.
• Customer support: To provide assistance via live chat and email.
• Security and fraud prevention: To detect unauthorised access and suspicious activity.
• Service improvement: To analyse user experience and improve the platform.
• Promotional communications: To send information about bonuses and offers with your consent.
• Legal obligations: To comply with applicable laws and regulations.

We do not sell your information to any advertiser or third-party marketer.

s baji applies industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption and SSL Protection

All data transmissions are encrypted using SSL technology. AES-256 encryption is also used when storing payment information, keeping personal financial data secure.

4.2 Retention Period

All necessary information is retained for as long as your account is active. After an account is closed, we may be required to retain certain information for a defined period in accordance with legal and regulatory requirements.

4.3 Access Controls

Only authorised staff may access your personal information, and they are bound by confidentiality obligations. Access logs are monitored continuously to detect suspicious access.

4.4 In the Event of a Security Breach

If a data breach occurs, affected members will be notified as quickly as possible and the necessary steps will be taken to minimise harm.

s baji never sells your personal information under any circumstances. However, in the limited situations listed below, certain information may be shared with specific third parties:

• Payment providers: Only transaction-related information is sent to complete transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Identity verification agencies: Limited information may be sent to approved agencies to confirm age and identity.
• Technology partners: Technology service providers engaged to operate the platform process information under confidentiality agreements.
• Legal authorities: Information may be provided to the relevant authorities if required by court order or applicable law in Bangladesh.

Each third party listed above operates under strict confidentiality agreements and may not use your information for any purpose of their own.

The s baji website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytical cookies: Collect statistical information for service improvement — the data collected is anonymous.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform. Consent for cookies is requested on your first visit.

Every member registered with s baji has the following rights regarding their personal information:

7.1 Right to Know

You may request to know what information we hold about you. A response will be provided within a reasonable time after receiving your written request.

7.2 Right to Correction

You may request correction of inaccurate information via your account settings or by contacting the support team.

7.3 Right to Opt Out of Promotional Communications

You may stop receiving marketing emails or messages at any time. Communications necessary for account management and transactions are not included in this.

7.4 Right to Submit a Complaint

If you have any concerns about privacy, you may submit a complaint directly to our support team. We review every complaint seriously. Our Responsible Gaming guidelines contain further details on the overall protection of members.

You may request closure of your s baji account at any time. The process and terms for closing an account are described in detail in our Terms and Conditions.

After a closure request is received:

• Active sessions and login access will be terminated.
• Marketing communications will stop immediately.
• Transaction history and identity verification data will be retained for a defined period to meet legal and financial regulatory requirements.
• After that period, any remaining personal information will be securely deleted or anonymised.

s baji strictly does not provide services to anyone under the age of 21 ("21+ only"). Age is confirmed at registration and through subsequent verification processes.

If we become aware that someone under the age of 21 has created an account, that account will be suspended immediately and the related information will be processed in accordance with legal requirements.

We never knowingly collect information from minors, and any such information found will be deleted without delay.

s baji may update this Privacy Policy from time to time to keep pace with service developments or changes in legal requirements.

If a significant change is made:

• Notice will be given at least 30 days before the change takes effect, via the registered email address or on the platform.
• The "Last updated" date at the top of this page will change.
• Continued use of the service after an update means you have accepted the new policy.

Previous versions of this Policy are available upon request. You can also visit our FAQ section for answers to common questions.

For any questions, requests, or complaints about the Privacy Policy, contact the s baji support team. Our team is available in Bengali and English seven days a week, 24 hours a day.

When sending a formal privacy-related request by email, write "Privacy Request" in the subject line and send it from your registered email address. The necessary steps will be taken after your identity is verified.